Responsible Gaming
at 35db1
35db1 believes that gambling should always be an enjoyable, affordable form of entertainment — never a source of stress or financial hardship. We provide every player with the tools, information, and support needed to stay in control at all times. Our responsible gaming commitment is built into the platform from the ground up, serving players across Bangladesh with honesty and care.
At 35db1, responsible gaming is not a compliance checkbox — it is a core value that shapes how we build and operate our platform for players across Bangladesh. We understand that while the vast majority of our players enjoy cricket betting, slots, live casino games, and fishing games purely for entertainment, a small number of people may develop unhealthy patterns of play. For those individuals, early intervention and the right support tools can make an enormous difference.
Our responsible gaming programme is designed around three guiding principles: prevention, early intervention, and support. Prevention means ensuring that every 35db1 player understands the nature of gambling before they start — that outcomes are determined by chance, that the house always holds a statistical edge over time, and that no betting strategy can guarantee consistent profit. Early intervention means giving players practical, easy-to-use tools that let them set boundaries before problems develop. Support means making sure that anyone who needs help can access it quickly, in English, at any time of day or night.
35db1 also recognises the cultural context of gambling in Bangladesh. Gambling is a form of entertainment enjoyed by many adults in the country, particularly around major cricket tournaments like the BPL, IPL, and T20 World Cup. We are committed to ensuring that this entertainment remains exactly that — enjoyable, affordable, and firmly under the player's control. We actively train our customer support team to recognise signs of problem gambling and to provide sensitive, judgment-free guidance to any player who reaches out.
35db1 operates exclusively for adults aged 18 and above. We enforce the 18+ age restriction rigorously at every stage of the registration and verification process. Underage gambling is a serious concern, and 35db1 has zero tolerance for any attempt by a person under the age of 18 to register or play on our platform.
Every 35db1 account must complete identity verification before withdrawals are processed. Players are required to submit a valid government-issued ID (national ID card or passport) confirming they are aged 18 or over.
Any account found to belong to a person under the age of 18 will be closed immediately without appeal. Any balance held in such an account will be forfeited in accordance with our Terms & Conditions.
If you share a device with minors, we strongly encourage you to enable parental control software such as Net Nanny or Qustodio to prevent underage access to gambling websites, including 35db1.
35db1 monitors account activity for indicators of underage use, including unusual gameplay patterns, inconsistencies in the information provided, and reports from third parties. Suspected underage accounts are suspended immediately pending review.
35db1 provides a comprehensive set of player-controlled tools designed to help you manage your gambling activity. These tools are free to use, take effect promptly once activated, and can be adjusted at any time through your account settings or by contacting [email protected]. You do not need to give any reason to use any of these tools — they are there for your benefit, no questions asked.
Set a maximum daily, weekly, or monthly deposit amount in Bangladeshi Taka (৳). Once your limit is reached, no further deposits will be accepted until the limit period resets. You can reduce your deposit limit at any time with immediate effect. Requests to increase a deposit limit are subject to a 24-hour cooling-off period before taking effect, giving you time to reconsider.
Set a maximum duration for each playing session. When your session time limit is reached, you will be automatically logged out of your 35db1 account. This tool helps prevent the kind of extended, uninterrupted play that can make it difficult to maintain perspective on spending and outcomes.
Enable periodic on-screen notifications that display how long you have been playing and how much you have deposited during your current session. Reality check reminders are designed to keep you fully aware of your activity so that you can make informed decisions about whether to continue playing.
Set a maximum amount you are prepared to lose within a defined period (daily, weekly, or monthly). Once your loss limit is reached, your account will be restricted from further gameplay until the limit period resets. Like deposit limits, loss limits can be reduced immediately but increases require a cooling-off period.
All protection tools are accessible via your account settings panel after logging in to 35db1. If you experience any difficulty locating or activating these tools, contact the 35db1 support team at [email protected] and a support agent will guide you through the process in plain English. Responsible gaming tools operate in real time — there is no technical delay between activation and enforcement.
If you feel that your gambling is becoming difficult to control, or if you simply want to take a break from the 35db1 platform for a period of time, self-exclusion and time-out options are available. These are the most powerful tools in the 35db1 responsible gaming toolkit and should be used without hesitation whenever you feel they are needed.
A time-out temporarily suspends your 35db1 account for a set period of your choosing — typically 24 hours, 48 hours, one week, or one month. During a time-out, you cannot log in, deposit, or place bets. Time-outs take effect immediately upon request. At the end of the time-out period, your account is automatically reactivated. Use a time-out when you need a short break to regain perspective.
Self-exclusion closes your 35db1 account for a minimum period of six months, up to a permanent closure. During self-exclusion, your account is fully blocked and cannot be reactivated before the chosen period expires — even if you request reactivation. Upon self-exclusion, 35db1 will immediately remove you from all marketing communications. This is a serious, binding commitment designed to protect you when gambling is genuinely causing harm.
35db1 takes self-exclusion commitments extremely seriously. If a self-excluded player attempts to create a new account during their exclusion period, any such account will be closed immediately upon detection and any winnings accrued will be forfeited. We maintain exclusion records for the full duration of the exclusion period and for five years thereafter to prevent circumvention through re-registration.
We also recommend that players seeking extended breaks consider registering with multi-operator self-exclusion schemes where available, which can block access to multiple gambling platforms simultaneously and provide a more comprehensive break from all online gambling activity.
Problem gambling develops gradually and can be difficult to recognise in yourself. The warning signs below are not diagnostic criteria — if you identify with even a few of them, it may be worth taking a step back and considering whether gambling has started to affect your quality of life. There is no shame in acknowledging the signs early. Early action is always more effective than waiting for a crisis.
The following questions are adapted from widely used responsible gaming self-assessment frameworks. Answer honestly — this assessment is entirely private and the results are not recorded or sent to 35db1. If you answer "Yes" to three or more questions, we strongly encourage you to contact our support team or activate a self-exclusion or time-out on your 35db1 account.
If you answered "Yes" to three or more of the above questions, we encourage you to take action today. Activate a time-out or self-exclusion on your 35db1 account, speak to a trusted person in your life, and consider reaching out to a professional support service. Seeking help is a sign of strength, not weakness. The 35db1 support team is available 24 hours a day, 7 days a week, and will treat your enquiry with complete confidentiality and respect.
35db1 recognises that some players may benefit from professional support beyond what our in-platform tools can provide. If gambling is seriously affecting your mental health, finances, or relationships, speaking to a trained professional is the most effective step you can take. The following types of support are available:
- Mental Health and Counselling Services: Many hospitals and mental health clinics across Dhaka, Chittagong, Sylhet, Rajshahi, and Khulna offer confidential counselling services for behavioural health issues including compulsive gambling. Your general practitioner is a good first point of contact.
- National Mental Health Helplines: Bangladesh's Kaan Pete Roi (কান পেতে রই) is a mental health support line staffed by trained listeners available to anyone experiencing distress, including gambling-related anxiety or depression. All conversations are confidential.
- Financial Counselling: If gambling has created debt or financial stress, independent financial counsellors at banks such as BRAC Bank, Dutch-Bangla Bank, or City Bank can help you develop a practical debt management plan without judgment.
- Community Support Groups: Peer support groups modelled on Gamblers Anonymous principles operate in several Bangladeshi cities. Sharing your experiences with others who understand problem gambling can be a powerful component of recovery.
- Family Support: Problem gambling affects not just the individual but everyone around them. Family members seeking guidance on how to support a loved one can contact the 35db1 support team directly at [email protected] for advice on how to request a self-exclusion on behalf of a family member.
- Online Self-Help Tools: International organisations such as GamCare and Gamblers Anonymous offer extensive free self-help resources, reading materials, and online chat support in English, all of which can be accessed from anywhere in Bangladesh with an internet connection.
The 35db1 responsible gaming support team is available around the clock, every day of the year, to assist you with any of the tools or resources described on this page. All support is provided in English, and every enquiry related to responsible gaming is treated with the highest level of confidentiality and sensitivity. You will never be judged, pressured, or made to feel uncomfortable for asking for help.
When contacting 35db1 about a responsible gaming matter, please include your registered username and a brief description of the support you need. You do not need to explain or justify your request — simply stating that you would like a time-out, a self-exclusion, a deposit limit reduction, or general responsible gaming guidance is sufficient. Our team will take it from there.
35db1 also conducts periodic proactive outreach to players whose account activity suggests they may benefit from responsible gaming information. If you receive such a communication from us, please treat it as a genuine expression of concern for your wellbeing — not as a commercial message. You are always free to ignore it, but we hope you will take a moment to consider whether the information is relevant to your situation.
Responsible gaming is the foundation of everything 35db1 does. When you play within your means and use our tools, gambling stays fun. If you are ready to play, log in to your account — or explore our games, FAQ, and other resources below.
18+ only. Gambling is for entertainment purposes only. Never gamble with money you cannot afford to lose. If gambling stops being fun, use our self-exclusion tools or contact [email protected].